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LET'S TALK ABOUT SUPPORT COORDINATION
What is it?
Does everyone have a Support Coordinator?
Does everyone have a Support Coordinator?
Support Coordination (SC), is a Capacity Building support. The SCs role is to:
- assist you to understand your plan
- help you take action toward your NDIS Goals
- connect you with support providers including allied health, home & living, assistive technology suppliers, nurses etc
- support you by coordinating your support team so that it meets your needs
- monitor your progress and gather evidence
- liaise with providers and the NDIA by updating them on any changes in your life, sending progress reports, attending stakeholder meetings, reassessments and reviews
- advocate for changes to your supports where evidence supports
- manage safeguarding risks and complex system overlays
- assist you to manage your support budget so you get the most from your plan
Does everyone have a Support Coordinator?
Does everyone have a Support Coordinator?
Does everyone have a Support Coordinator?
No. Support Coordination (SC) is a stated item found in the Capacity Building category of your plan. It must be in your plan to be eligible to use a SC. If you don't have a SC, you can talk with your appointed Local Area Coordinator(s) LAC (if you have one), or directly with the NDIA.
SUPPORT CO LEVEL 1
Does everyone have a Support Coordinator?
If you have SC Level 1 you are considered to be reasonably high functioning and require a basic level of support to navigate the early stages of your Plan implementation.
LEVEL 1 DUTIES
- Develop a sustainable budget that lasts the length of your Plan
- Make referrals for your supports
- Connect you to providers
- Help you understand & sign service agreements
- Inform you of your rights & obligations as a NDIS consumer
- If funding permits, check in for progress updates
- Submit evidence, reports and assessment outcomes to NDIA for review
Our awesome, super caring Support Coordinator's are ready to answer your questions.
Hit the BOOK NOW button to start your Journey with Planlink.
SUPPORT CO LEVEL 2
If you require a SC Level 2, NDIA has assessed that you have moderate functional capacity and require assistance to connect, coordinate & monitor your supports.
LEVEL 2 DUTIES
- Everything in LEVEL 1 plus
- Develop Support Plan
- Coordinate support schedules, appointments, assessment bookings,
- Tracki shift notes, logs, risk register, incudent reports and progress to evidence outcomes
- Periodic check ins and reporting obligations
- Prepare documentation for reviews and reassessments
- Coordinator stakeholder meetings
- Support access to mainstream & informal support
Our LEVEL 2 SCs are super experienced, organised, timely and most of all caring.
Hit the BOOK NOW button to connect to your LEVEL 2 SC.
SUPPORT CO LEVEL 3 (SPECIALISED)
PSYCHOSOCIAL RECOVERY COACHING (PRC)
If you are seeking SC Level 3 you are considered high, complex needs, with low functional capacity, who will likely need significant support to navigate the NDIS.
LEVEL 3 DUTIES
- Everything in LEVEL 1 & 2 plus
- Assistance navigating multi-layered complex system overlays with other government agencies such as Justice, Public Guarduan, Public Trust, Public Housing, Health, Child Safety etc
- Support with extensive Risk Assessments, risk profiling, safeguarding risks and escalations via the appropriate channels
- Engaging high complex supports to manage PEG feeding, mealtime management, behaviours of concerns etc
- Evidencing system and administrative failures that adversely impact you
- Assistance and support through crises within the parameters of the SC Role
- Advocacy in choice & control, system navigation & participant rights under the NDIS framework
Our Specialised SC LEVEL 3, has 15+ years experience working in Complex Case Management across all sectors of Human Services and has been a SC for 13 years.
BOOK NOW don't wait, our SC LEVEL 3 rarely has capacity.
PSYCHOSOCIAL RECOVERY COACHING (PRC)
PSYCHOSOCIAL RECOVERY COACHING (PRC)
PRC is practical, recovery-focused support that helps people with mental health conditions strengthen independence, social connection, and wellbeing
PRC DUTIES
- Recovery-Focused Coaching (Not System Navigation)
- Daily Living & Functional Capacity Support
- Build routines, coping strategies, motivation, and emotional regulation linked to mental health impacts on daily life
- Develop, review, and implement recovery plans that align with psychosocial disability impacts
- Coach participants to self-manage appointments, medications (non-clinical) wellness strategies, and social participation
- Provide ongoing, relationship-based support with regular engagement to build trust, insight, and confidence
- Understand and integrate clinical advice into everyday life, without coordinating or managing services in the way SCs do
Our dedicated PRC is experienced in Mental Health recovery & has lived experience of mental health impacts. She understands first hand the struggle of navigating life during times of distress. .
The PRC gets really busy BOOK NOW before she reaches capacity.