Empowering choice. Building connections. Living fully.

Planlink was born from lived experience — not from a business idea, but from a family’s reality.

Our founder is the parent of a now 22-year-old son with an intellectual disability. Like many families navigating the disability system, they experienced firsthand how fragmented, inconsistent, and impersonal support can be. In one single year, her son was supported by 27 different support workers. Each change meant rebuilding trust, re-explaining needs, and managing the emotional toll that instability brings — not just for the individual, but for the entire family.

That experience sparked a powerful question:
What if disability support was done differently?

PlanLink was created to be the answer to that question.

We believe disability support should be grounded in care, consistency, compassion, and genuine human connection. We don’t see people as diagnoses or funding categories — we see individuals with unique strengths, goals, personalities, and lives to lead. Our approach focuses on the person, not the disability, and on building meaningful, respectful relationships that support long-term wellbeing.

Through Support Coordination, Psychosocial Recovery Coaching, Disability Support Work, Employment pathways including SLES, and Short-Term Respite, PlanLink exists to help people plan with confidence, link with the right supports, and live life on their own terms.

At our core, we are a values-driven, community-focused organisation shaped by lived experience, driven by advocacy, and committed to doing better — for individuals, families, and the disability community as a whole.

PLAN. LINK. LIVE.

At Planlink, quality and safeguarding are at the heart of everything we do. We are committed to delivering safe, ethical, and high-quality supports that protect the rights, dignity, and wellbeing of every person we support. Through strong governance, continuous improvement, and strict adherence to NDIS Practice Standards and safeguarding obligations, we ensure our services are consistent, accountable, and person-centred. By embedding compliance into everyday practice, we create trusted environments where individuals, families, and our community can achieve the best possible outcomes with confidence and peace of mind.