Privacy Policy

Privacy Policy

PlanLink
Last updated: 01 JAN 2026

1. Introduction

PlanLink (“we”, “us”, “our”) is committed to protecting the privacy, dignity, and rights of individuals whose personal information we collect and hold.

This Privacy Policy explains how PlanLink collects, uses, discloses, stores, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all users of the PlanLink website, NDIS participants, families, carers, nominees, contractors, referrers, and other stakeholders.

2. What Is Personal Information?

Personal information is information or an opinion that identifies, or could reasonably identify, an individual.

This may include:

Name, address, phone number, and email

Date of birth

NDIS participant number or identifiers

Health, disability, or support needs information

Guardian, nominee, or family contact details

Service provider and plan-related information

Employment or contractor details

Website usage data such as IP address or device information

Health and disability information is considered sensitive information and is handled with a higher level of protection.

3. How We Collect Personal Information

PlanLink may collect personal information when you:

Visit or use our website

Submit an enquiry, referral, or intake form

Engage PlanLink services

Communicate with us via phone, email, or digital platforms

Provide information required for NDIS service delivery, compliance, or safeguarding

Are referred to PlanLink by a participant, nominee, provider, or agency

Where possible, personal information is collected directly from you. In some circumstances, information may be collected from third parties where authorised or required by law (for example, referrals, NDIA, plan managers, or service providers).

4. Why We Collect Personal Information

PlanLink collects and uses personal information for purposes including:

Delivering services and supports

Assisting participants to understand, implement, and manage NDIS plans

Coordinating supports and engaging service providers (with consent)

Safeguarding, risk identification, and escalation

Communicating with participants, families, and stakeholders

Meeting legal, regulatory, and contractual obligations

Internal administration, reporting, and quality improvement

We will not use personal information for unrelated purposes without consent, unless permitted or required by law.

5. Disclosure of Personal Information

PlanLink may disclose personal information to:

Employees and contractors of PlanLink on a need-to-know basis

NDIS service providers engaged by or on behalf of a participant

Plan managers, allied health professionals, or support providers (with consent)

Government agencies, regulators, or statutory bodies where required by law

IT, CRM, or cloud service providers that support our operations

PlanLink does not sell personal information.

We take reasonable steps to ensure third parties handle personal information in accordance with Australian privacy laws.

6. Overseas Disclosure

Some digital systems or cloud-based services used by PlanLink may store data outside Australia.

Where personal information is disclosed overseas, PlanLink takes reasonable steps to ensure appropriate safeguards are in place and that information is handled consistently with the Australian Privacy Principles.

7. Data Security and Storage

PlanLink takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Safeguards include:

Secure digital systems and controlled access

Confidentiality obligations for staff and contractors

Secure storage of electronic and physical records

Personal information is retained only for as long as required to meet service delivery, legal, and compliance obligations and is securely destroyed or de-identified when no longer required.

8. Access and Correction

You have the right to:

Request access to personal information held by PlanLink

Request correction of inaccurate, incomplete, or outdated information

Requests must be made in writing using the contact details below.
PlanLink may require identity verification before processing requests.

9. Website Analytics and Cookies

The PlanLink website may use cookies or analytics tools to improve website functionality and user experience.

This information is generally anonymous and does not identify individuals.
You can disable cookies through your browser settings, noting that some website features may not function as intended.

10. Privacy Complaints

If you believe PlanLink has breached your privacy or mishandled personal information, you may lodge a complaint with us.

PlanLink will:

Acknowledge the complaint promptly

Investigate the matter fairly

Respond in writing within a reasonable timeframe

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

PlanLink may update this Privacy Policy from time to time.
The most current version will always be available on our website.

12. Contact Us

For privacy enquiries, access requests, or complaints, please contact:

PlanLink
Email: info@planlink.com.au
Phone: (07) 3063 5311
Address: LOGAN, QUEENSLAND

DISCLAIMER 

Boutique Caring

Planlink delivers registered supports under a brokerage agreement with registered provider BOUTIQUE CARING/JUSTXFEE PTY LTD NDIS Registration Number 405 005 7027. This agreement enables Planlink to deliver supports to NDIA Managed Participants. Please note that our invoices and the NDIA claims may have Boutique Caring and their business & bank details displayed. Remember Planlink uses their registration to deliver support.